| Our support
staff is dedicated to providing you with customer
intimate services. Our goal is to minimize operational
impact while maximizing return from our solutions
by providing quick, comprehensive expertise to
resolve your issues. We provide you a one-stop
800 phone number to meet all your maintenance
and support issues.
Depot Repair Service:
We provide multi-vendor repair services for small,
easy-to-ship peripherals such as printers, scanners
and data terminals. We can arrange to pick up
and ship the faulty device and target to complete
repairs within 24-hours of receipt.
On-Site Support
Services:
We utilize a network of nationwide engineers to
provide our clients with services ranging from
standard next day onsite response to 24x7 with
a 4-hour response. We can support the entire solution,
including software, hardware and peripherals.
Typical annual service agreements include:
• Help desk support 8:00 a.m. to 5:00 p.m. Monday
- Friday
• Next day onsite parts and repair technician
• Pre-configured hardware reducing system downtime
• Access to real-time service call tracking program
• Service level report generated and e-mailed automatically
• Assigned account technician for single point of
contact
• Top quality replacement parts
• Pre-ship exchange program on peripherals
• Depot Repair Options
Available:
• Depot Maintenance plans available
• Time and material repairs
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